Limited Warranty Policy
Effective Date: 11/25/2025
1. Warranty Overview
We provide a Limited One-Year Warranty on Parts Only for in floor storage purchased directly from our website.
2. Professional Installation Requirement
Professional installation is required for warranty eligibility. Proof may be requested.
If installation is waived or self-performed, the warranty becomes null and void.
3. Warranty Exclusions
This warranty does not cover:
– Improper installation
– Cosmetic damage
– Misuse, accidents, or modifications
– Damage from fire, flood, vandalism, or natural events
– Commercial or rental use unless approved
4. Warranty Claims
To file a claim, provide:
– Proof of purchase
– Proof of professional installation
– Description of the issue
– Photos/videos if requested
If approved, replacement parts will be provided. Shipping charges may apply.
5. Limitation of Liability
Liability is limited to replacement of defective parts. We are not responsible for loss of contents stored in the safe.
6. Non-Transferability
The warranty applies only to the original purchaser.
7. Governing Law
This warranty is governed by the laws of the State of Virginia
8. Contact Information
GRM Access Panel, LLC dba FloDo – Warranty Department
Email: info@flodoaccess.com
Phone: 757-880-3012
Address: 2513 SQUADRON CT STE 112 VIRGINIA BEACH, VA 23453
Privacy Statement
Effective Date: 11/25/2025
GRM Access Panel dba FloDo (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Statement explains how we collect, use, store, and protect your information when you purchase an in-home safe or interact with our website.
1. Information We Collect
When you purchase a safe or browse our website, we may collect the following types of information:
A. Personal Information
Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment processors; we do not store full credit card numbers)
B. Order & Product Information
Safe model purchased
Delivery details
Service or warranty requests
C. Technical Information
IP address
Browser type
Device information
Website usage data collected through cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your order
Provide shipment updates and customer support
Register your safe for warranty or service
Improve website performance and user experience
Communicate important product or safety updates
Comply with legal or regulatory requirements
We do not sell your personal information.
3. Sharing Your Information
We only share information with:
Trusted service providers, such as payment processors, shipping carriers, and IT support companies
Law enforcement or regulatory agencies, if required by law
Professional partners assisting with warranty or repair services
All third parties are required to protect your information and use it only for the services they provide to us.
4. Data Security
Because safe ownership is highly sensitive, we take extra precautions to secure your information. We use industry-standard security measures, including:
Encrypted data transmission (SSL/TLS)
Secure payment processing
Restricted access to customer information
Routine security monitoring and updates
No system is 100% secure, but we work diligently to safeguard your data.
5. Cookies & Tracking Technologies
Our website uses cookies to:
Enable secure checkout
Remember your preferences
Analyze website usage for improvements
You can disable cookies through your browser settings, but doing so may affect website functionality.
6. Your Rights & Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your data (where legally permitted)
Opt out of marketing communications
To exercise any of these rights, contact us at: info@flodoaccess.com
7. Data Retention
We retain your information only as long as necessary to:
Fulfill your order
Maintain your product’s warranty or service history
Meet legal obligations
8. Children’s Privacy
Our website is not intended for individuals under 18. We do not knowingly collect information from children.
9. Changes to This Privacy Statement
We may update this Privacy Statement periodically. Any changes will be posted with a revised “Effective Date.”
10. Contact Us
If you have questions or concerns about this Privacy Statement or how we handle your information, please contact:
GRM Access Panel, LLC dba FloDo – Warranty Department
Email: info@flodoaccess.com
Phone: 757-880-3012
Address: 2513 SQUADRON CT STE 112 VIRGINIA BEACH, VA 23453
